Mutua provided close to 59,000 digital verification services in 2019
Menú
Bdeo and Mutua have partnered to improve customer experience. Bdeo’s visual intelligence solution was designed to offer customers a new experience when they verify their vehicle’s condition with Mutua.
The application of artificial intelligence through video cameras, also known as visual intelligence, allows customers to use their mobile devices to access an evolving technology that Mutua is integrating in its offer to improve processes and impact positively on the experience of its policy holders. To this effect, Mutua has partnered with Bdeo, incorporating its solution to improve Mutua’s underwriting process.
Bdeo, founded in 2017, is a startup based in Madrid who offer an intelligent video-appraisal system. Their solution can be applied in the car and home insurance market and offers a completely new experience when underwriting policies or reporting a claim. Two years ago, the company won the prize for the most disruptive startup at South Summit.
In 2019, Bdeo added its intelligent video-appraisal technology to Mutua Madrileña’s offer, implementing its verification services using video and still images. This has since had a clearly beneficial effect on the customer journey, as well as on the organization’s verification processes. In fact, the arrival of video-appraisals for the insurance process is a major innovation and a great opportunity for the entire industry.
By simply sending a link during the call, policy holders can show their vehicle remotely to an expert appraiser, who can approve the state of the vehicle and provide documentary evidence. Appraisers can give spoken instructions during the call and can also draw areas on the screen.
This results in a quicker and more convenient underwriting process for customers, who will have their insurance policies activated in a matter of minutes.
In 2019, Mutua provided close to 59,000 digital verification services. The tool offers an alternative to the traditional underwriting process, with its use quickly expanding and policy holders clearly welcoming the new tool.
This provides a line of work for digital transformation and is another example of the trend toward improving the customer experience.
